Shipping policy
1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed on weekends or public holidays.
2. Shipping Rates and Delivery Time
Shipping fees and delivery times vary depending on your location and selected shipping method:
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days
Delivery times are estimates and may be affected by external factors.
3. Shipping Locations
We currently ship to [your country / international]. Please ensure your shipping address is correct before placing an order.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor your delivery status.
5. Delays and Issues
We are not responsible for delays caused by:
- Shipping carriers
- Customs clearance
- Natural disasters or unforeseen events
However, we will do our best to assist you in resolving any issues.
6. Incorrect Address
If you provide an incorrect or incomplete shipping address, your order may be delayed or returned. Additional shipping fees may apply for re-delivery.
7. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 3–5 days of delivery. We will investigate and provide a suitable solution.